Terms, Repairs and Refunds

1. Our service

Mobile PC Doctor provides computer, laptop and gaming PC repair, data recovery, slow computer fixes, virus removal and business IT support in Thurrock, Basildon and nearby areas. These terms do not affect your statutory consumer rights.

2. Quotes and approval

We quote after we have assessed the fault. We do not publish fixed prices on this website because the cost depends on the fault and the device. We do not carry out repair work until you have agreed the quote, and we tell you before any extra work is needed.

Repair times are estimates. They can depend on how complex the fault is, whether parts are available, your approval and third-party suppliers.

3. Your device and your data

Please give us accurate information about the device, the fault, any earlier repair attempts and anything important stored on it. Back up important files before a repair where you can. Diagnosis, repair and failing hardware all carry some risk of data loss.

We take reasonable care of your device and files, but we cannot guarantee that existing data will stay intact during inspection, repair, upgrade or recovery work. Data recovery is never guaranteed. It depends on the condition of the drive, the type of fault and whether files have been overwritten or physically damaged.

4. Warranty and refunds

Diagnostic fees, inspection fees and labour are generally non-refundable once the work has been carried out.
If a repair cannot be completed, we explain why and confirm any charges that apply for diagnostics, labour, collection, delivery or parts already ordered.
Parts we supply and fit may be covered by the supplier’s or manufacturer’s warranty where one applies. The warranty does not cover accidental damage, liquid damage, misuse, new or unrelated faults, or how the device is handled after the repair.
As a repair business we sometimes use fully tested second-hand parts. If something we supplied is faulty or not fit for purpose, tell us as soon as you can and we will put it right, refund it or exchange it as the law requires.
Payments are refunded the way they were made.

To raise a problem with a repair, call us on 07902 810090, or email support@mpcdoctor.com.

5. Using the website and app

Use them to contact us about a repair. Do not use them to send anything unlawful, abusive or harmful, or to attempt to disrupt or break into them.
Photos and messages you send must be yours to send. Please do not send photos of other people.
We may suspend an account that is used abusively, and we may change or withdraw features.
We work to keep the website and app available, but we cannot promise they will always be free of interruptions or errors.

6. Payments

Card payments through the app or a payment link are processed by Stripe. We never see or store your full card details.

7. Our responsibility

Nothing here limits liability that the law does not allow us to limit, including for death or personal injury caused by negligence, or for fraud. Otherwise, our liability for any one repair is limited to the amount you paid for it, and we are not liable for indirect losses such as lost business profit.

8. Your information

How we use your personal information is explained in our privacy policy. To delete your account, see delete your account.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.

10. Contact

Mobile PC Doctor, 103a London Road, Grays, Essex RM17 5YB. Phone 07902 810090. Email support@mpcdoctor.com.