Data recovery
Data recovery in Grays and Thurrock
Deleted photos, a drive that clicks, a USB stick that asks to be formatted, a laptop that will not start with your only copy of the files inside. Stop using it and tell us what happened.
We quote after assessing the problem. No work starts until you agree.
- Quote firstYou agree the price before any work starts.
- Every day, 8am-11pmAt the shop on London Road, Grays.
- Local to youGrays, Thurrock and Basildon, with collection in selected areas.
Ask about data recovery
Tell us what is wrong. We email you a confirmation with a link to follow your request, and you get a quote before any work starts.
Request received
Typical symptoms
Does this sound familiar?
- Files or folders deleted by accident
- Hard drive clicking, grinding, or disappearing from the computer
- USB stick or external drive not showing, or asking to be formatted
- Windows will not start and the files are still on the drive
- Drive errors, very slow access, or files that will not open
- Photos and family videos you cannot afford to lose
What gets fixed
What we can do about it
- Recovery from laptop and PC drives, including SSDs
- Recovery from USB sticks, memory cards and external drives
- Copying your files off a computer that will not boot
- Recovering deleted documents, photos and videos where they have not been overwritten
- Advice on a backup so it never depends on one drive again
What to expect
From first message to getting it back
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Stop and tell us what happened
The more the drive is used, the more can be overwritten. Switch it off and describe what you saw.
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Assessment and quote
We look at the drive and tell you honestly what the chances are and what recovery would cost, before you commit.
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Recovery and handover
We copy back what we can and hand it over on a drive or by arrangement. Nothing is promised that depends on the drive's condition.
Pickup and drop-off
Getting it to us, and back
Keep the device switched off and bring it in or arrange collection. The less it is used, the better the chance. Do not run repair tools on a clicking drive.
Areas covered
Local to you
- Grays
- Chafford Hundred
- Tilbury
- Stanford-le-Hope
- Basildon
- Thurrock
- Nearby Kent
Questions
Data recovery: your questions answered
Can you guarantee you will get my files back?
No one honestly can. It depends on the drive's condition and whether files have been overwritten. We tell you what we see and what is realistic before you spend anything on recovery.
What should I do right now?
Stop using the device, do not install recovery software on the same drive, and do not keep switching on a drive that clicks. Then contact us.
Is my data kept private?
We only look at what we need to in order to recover your files. Our privacy policy explains how customer information is handled.
Can you recover from a phone?
This service is for computers, laptops and storage devices. Ask us if you have something else and we will say whether we can help.
Related
Other repairs you might need
Laptop repair
Charging faults, overheating, keyboards, slow laptops and laptops that will not start.
See how it works →PC repair
Desktop and all-in-one PCs that crash, will not start, or just are not right.
See how it works →Slow computer and virus removal
Slow, freezing or infected computers cleaned up and made usable again.
See how it works →Not sure what is wrong? Just ask.
Describe the problem in your own words. We reply by text with the next step, and you get a quote before any work starts.